Last updated: October 2025
Thank you for shopping with Murli Vaayu.
We take great care in delivering our products to you in perfect condition. However, if your order arrives damaged or defective, we are happy to offer a refund or replacement as per the policy below.
1. Eligibility for Refund
We offer refunds or replacements only if:
- The product is damaged or broken during transit.
- You report the issue to us within 48 hours of receiving the product.
- You provide clear photos or a short video showing the full damage.
If the product is partially damaged, used, or opened, it will not be eligible for a refund or replacement.
2. Non-Refundable Situations
We do not accept returns or offer refunds in the following cases:
- Change of mind after purchase.
- Product already opened or used.
- Slight variations in fragrance, color, or packaging (since our dhoop sticks are handcrafted).
- Delays caused by courier or external factors beyond our control.
3. Refund Process
If your request is approved:
- Refunds will be processed to your original payment method within 7–10 working days.
- If preferred, we can send a replacement product instead of a refund.
4. How to Request a Refund or Replacement
To raise a request, please email us at:
📧 support@murlivaayu.com
Include:
- Your Order ID
- Photos or video of the damaged product
- Your contact details
Our support team will verify and respond within 2 working days.
5. Shipping for Replacement
If a replacement is approved, it will be shipped to you at no additional cost.