We want you to have a smooth and satisfying shopping experience.
Returns & Replacements
We offer returns or replacements if:
Wrong product received
Damaged product
Defective product
Requests must be raised within 2 days of delivery with unboxing video proof.
Non-Returnable Items
Incense/dhoop sticks that have been opened or used
Items without original packaging
Refund Timeline
Refunds (if approved) are processed within 5–7 business days to the original payment method.
How to Request a Return
Email us at support@murlivaayu.in with:
Order ID
Issue description
Photo/video proof